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The price incl. VAT displayed with the item is the actual price to be paid. In addition, shipping costs may be incurred for the order depending on the shipping method (A-Post Plus). Normal A-Post shipping is free of charge. The actual shipping costs will be displayed before the order is completed. Other additional costs such as credit card fees and the like do not apply in our shop.
For payments at the post office counter, it can take up to 3 working days until we receive the money from the post office. Immediately after we receive the money, we will send the goods to you. Therefore, you can expect a waiting time of up to 4 working days from the time of payment until you can actually hold your goods in your hands. If you want to speed up the process, send us the stamped deposit slip by email to: kundendienst@phonedepot.ch immediately after you have made your deposit at the post office counter, and we will be able to dispatch the goods straight away.
We show the statutory value added tax of 7.7% on all orders/invoices.
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The company Powerpay is based in St. Gallen and takes care of the credit check and accounts receivable management for us for all orders that are processed by invoice. This means that if you buy from us on account, we assign the claim to our partner. He then collects the money directly from you in our name. He also takes care of the collection if a customer is in arrears with a payment.
Please do not transfer the money to our account under any circumstances. You will receive an invoice including a payment slip from our partner, Powerpay, a few minutes after completing your order. Powerpay collects the money on our behalf. You pay the money directly into the account of our partner.
No, unfortunately this is not possible. The delivery and billing address must be identical in order to complete the purchase on account. If you absolutely need a different delivery address, please contact our customer service to clarify the possibilities.
Please contact our customer service via the Contact form or via e-mail at kundendienst@phonedepot.ch, they will take care of your request.
Phonedepot sends all orders by A-Post with the Swiss Post.
The availability and expected delivery time is noted with each product. All orders of products that are directly available from stock and arrive on working days before 17:00 will be sent the same day by A-Post. As soon as the letter or parcel has been posted, you will receive a notification by e-mail. The order is usually delivered on the next working day, in exceptional cases it can take up to 2 working days.
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If you have a question or complaint about an item in your order, we will be happy to deal with it. The best way to contact us is via the Contact formchat or by email at kundendienst@phonedepot.ch.
Powerpay, our partner for purchase on account, is exclusively responsible for credit assessment, invoicing and claims management.
Mistakes can happen - whether with us or with you. You ordered the wrong product, the item has a defect or you are simply not satisfied? If the product is still in its original condition, you can return it within 30 days of delivery. Please fill out this form.
At phonedepot you benefit from a 30-day right of return from the delivery of the order.
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Original spare parts for iPhones and iPads are only available from Apple itself and from Apple Authorised Service Providers. Unfortunately, no parts from Apple itself are available in "free trade" and thus also at phonedepot. However, we can guarantee through reliable partners that all spare parts are of top quality and do not have to hide from the original. Every spare part is thoroughly tested before dispatch, which guarantees you a high quality standard. If a product does not meet your requirements, you can return it within 30 days.
At this Apple website you'll find all iPad models with their specifications, so you can identify your model and order the right parts.
You can see the iPhone models on this Apple website.
When the battery arrives, it is not 100% charged. Therefore, fully charge the battery before using it to prevent rapid discharge. Only charge the device with the built-in battery again when the battery is fully discharged. Repeat this procedure 2 to 4 times. After that, you can continue to use the battery as normal.
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It is very important that you test the functionality of the display after wiring before you remove the guarantee stickers and definitely install it. By keeping the stickers intact, you assure us that the display did not break through your own fault during installation and you can return it for an exchange if something does not work.
Take your time when installing the display. A mobile phone is full of difficult and delicate technology - including the display. The contacts in particular are very small and delicate, and the glass is correspondingly sensitive. So work calmly and be careful not to break anything by rushing or using too much force. In such a case, we can no longer take back or exchange the display.
Replacing a display is sometimes easier to imagine than it really is. If you have little or no experience, videos on YouTube or other instructions on the Internet will certainly help you. If you follow them step by step, nothing will stand in the way of a successful installation. If you are unsure or do not have the confidence to do the installation, it is better to leave it to a professional.
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