Faq Sections

Payment and settlement
Are there any additional costs for my order?

The price incl. VAT displayed with the item is the actual price to be paid. In addition, shipping costs may be incurred for the order depending on the shipping method (A-Post Plus). Normal A-Post shipping is free of charge. The actual shipping costs will be displayed before the order is completed. Other additional costs such as credit card fees and the like do not apply in our shop.

I paid for my order at the post office counter, when will I receive my goods?

For payments at the post office counter, it can take up to 3 working days until we receive the money from the post office. Immediately after we receive the money, we will send the goods to you. Therefore, you can expect a waiting time of up to 4 working days from the time of payment until you can actually hold your goods in your hands. If you want to speed up the process, send us the stamped deposit slip by email to: kundendienst@phonedepot.ch immediately after you have made your deposit at the post office counter, and we will be able to dispatch the goods straight away.

Which VAT is shown on the order/invoice?

We show the statutory value added tax of 7.7% on all orders/invoices.

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Purchase on account - Powerpay
What is Powerpay?

The company Powerpay is based in St. Gallen and takes care of the credit check and accounts receivable management for us for all orders that are processed by invoice. This means that if you buy from us on account, we assign the claim to our partner. He then collects the money directly from you in our name. He also takes care of the collection if a customer is in arrears with a payment.

To whom do I pay my bill?

Please do not transfer the money to our account under any circumstances. You will receive an invoice including a payment slip from our partner, Powerpay, a few minutes after completing your order. Powerpay collects the money on our behalf. You pay the money directly into the account of our partner.

Is it possible to have a different delivery address when buying on account?

No, unfortunately this is not possible. The delivery and billing address must be identical in order to complete the purchase on account. If you absolutely need a different delivery address, please contact our customer service to clarify the possibilities.

Ordering and shipping
I have not received my order after a few days, despite having sent it by e-mail. What should I do?

Please contact our customer service via the Contact form or via e-mail at kundendienst@phonedepot.ch, they will take care of your request.

With which service provider will my order be shipped?

Phonedepot sends all orders by A-Post with the Swiss Post.

How long does it take to receive my order?

The availability and expected delivery time is noted with each product. All orders of products that are directly available from stock and arrive on working days before 17:00 will be sent the same day by A-Post. As soon as the letter or parcel has been posted, you will receive a notification by e-mail. The order is usually delivered on the next working day, in exceptional cases it can take up to 2 working days.

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Cancellation and return
Who do I contact if I have a question or complaint?

If you have a question or complaint about an item in your order, we will be happy to deal with it. The best way to contact us is via the Contact formchat or by email at kundendienst@phonedepot.ch.

Powerpay, our partner for purchase on account, is exclusively responsible for credit assessment, invoicing and claims management.

Can I return my order?

Mistakes can happen - whether with us or with you. You ordered the wrong product, the item has a defect or you are simply not satisfied? If the product is still in its original condition, you can return it within 30 days of delivery. Please fill out this form.

How long can I return my order?

At phonedepot you benefit from a 30-day right of return from the delivery of the order.

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Product information
Does phonedepot only offer original Apple spare parts?

Original spare parts for iPhones and iPads are only available from Apple itself and from Apple Authorised Service Providers. Unfortunately, no parts from Apple itself are available in "free trade" and thus also at phonedepot. However, we can guarantee through reliable partners that all spare parts are of top quality and do not have to hide from the original. Every spare part is thoroughly tested before dispatch, which guarantees you a high quality standard. If a product does not meet your requirements, you can return it within 30 days.

Which iPhone or iPad model do I own exactly?

At this Apple website you'll find all iPad models with their specifications, so you can identify your model and order the right parts.

You can see the iPhone models on this Apple website.

Why is my new battery discharging so quickly?

When the battery arrives, it is not 100% charged. Therefore, fully charge the battery before using it to prevent rapid discharge. Only charge the device with the built-in battery again when the battery is fully discharged. Repeat this procedure 2 to 4 times. After that, you can continue to use the battery as normal.

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Tips for installing a new display
How do I test the display properly and when should I remove the warranty stickers?

It is very important that you test the functionality of the display after wiring before you remove the guarantee stickers and definitely install it. By keeping the stickers intact, you assure us that the display did not break through your own fault during installation and you can return it for an exchange if something does not work.

Where do I have to pay special attention when installing the new display?

Take your time when installing the display. A mobile phone is full of difficult and delicate technology - including the display. The contacts in particular are very small and delicate, and the glass is correspondingly sensitive. So work calmly and be careful not to break anything by rushing or using too much force. In such a case, we can no longer take back or exchange the display.

As a layman with no repair experience, can I install my new display myself?

Replacing a display is sometimes easier to imagine than it really is. If you have little or no experience, videos on YouTube or other instructions on the Internet will certainly help you. If you follow them step by step, nothing will stand in the way of a successful installation. If you are unsure or do not have the confidence to do the installation, it is better to leave it to a professional.

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