Ordering and shipping

I have not received my order after a few days, despite having sent it by e-mail. What should I do?

Please contact our customer service via the Contact form or via e-mail at kundendienst@phonedepot.ch, they will take care of your request.

With which service provider will my order be shipped?

Phonedepot sends all orders by A-Post with the Swiss Post.

How long does it take to receive my order?

The availability and expected delivery time is noted with each product. All orders of products that are directly available from stock and arrive on working days before 17:00 will be sent the same day by A-Post. As soon as the letter or parcel has been posted, you will receive a notification by e-mail. The order is usually delivered on the next working day, in exceptional cases it can take up to 2 working days.

What shipping methods do I have to choose from and what are the shipping costs?

Phonedepot sends all orders with A-Post or A-Post Plus from the Swiss Post. A-Post shipping is free of charge for you. With A-Post Plus, you benefit from the transport insurance of Swiss Post in addition to A-Post shipping, which means that this type of shipping costs you CHF 2.40. With A Mail Plus, you can use a tracking number to find out where the parcel is in the event of a delay.

Which countries does phonedepot deliver to?

Phonedepot currently delivers to Switzerland and Lichtenstein. If you live outside these two countries, please contact customer service via the Contact form or at kundendienst@phonedepot.chto clarify the possibilities.

Can I collect my order directly from phonedepot?

No, direct collection of the products is not possible.

Are the orders shipped from Switzerland?

Orders at phonedepot are always shipped from Switzerland. This way we can check the spare parts before shipping and guarantee a high quality standard.