In our opinion, we do not like the "policy" that some large online retailers in Switzerland have established that everything can always be returned free of charge. This is because it makes no sense ecologically or economically, as packages are sent back and forth and products often cannot be reused and therefore have to be disposed of. In order to distribute at least a small part of the expenses, we allow ourselves to charge this contribution of 5.- (for e.g. postage costs and costs for packaging material and staff, which we have incurred). We hope to be able to make at least a small contribution in this way to encourage people to make more conscious purchases.

Of course, we do not charge this contribution to expenses if there was an error on our side (e.g. defective product, warranty case or similar).